Three quarters (75%) of transport planning professionals have seen increasing pressure on their logistics operations to reduce environmental impact in the last 12 months, yet two thirds (66%) believe that much more needs to be done to keep pace with public pressure for action. These were just some of the...
Retailers are pushing hard to achieve a ‘frictionless’ customer experience – but in too many cases, the emphasis is on the initial interaction with the rest of the experience woefully inadequate. What is the point of embracing seamless click-through options on Pinterest or Facebook, when the delivery experience is flawed?...