Three quarters (75%) of transport planning professionals have seen increasing pressure on their logistics operations to reduce environmental impact in the last 12 months, yet two thirds (66%) believe that much more needs to be done to keep pace with public pressure for action. These were just some of the...
Retailers are pushing hard to achieve a ‘frictionless’ customer experience – but in too many cases, the emphasis is on the initial interaction with the rest of the experience woefully inadequate. What is the point of embracing seamless click-through options on Pinterest or Facebook, when the delivery experience is flawed?...
Marshall Fleet Solutions operates in excess of 200 mobile service vehicles, covering transport refrigeration, tail lift servicing and fleet management and, as part of its ongoing customer service development programme, the Cambridge based company has launched ‘MFS Engineer 2020’, an engineer-centric programme that focusses on the skills, performance and equipment...
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