Dennison Commercials, celebrating 50-years in business in 2020, has introduced a suite of Contact Free Services to enable the Volvo dealership to continue operating through the COVID-19 crisis.
The Ballyclare, Co. Antrim head-quartered company in a statement issued to HGVIreland.com says now, more than ever, it is essential to continue providing its services to help keep vehicles on the road to allow haulage operators to continue to deliver vital services and goods across the country.
“At Dennisons, our top priority is always to keep you and our team safe and therefore, to continue to provide you with parts and vehicle repairs, we have launched new services which are contact free,” the statement said.
Contact Free Delivery
Contact Free Delivery limits any physical contact between you and the company’s delivery driver. Instead of meeting you at your location, you will provide the details over the phone of where you want the parts left.
The driver will then leave your parts for you in a secure location of your choice. You must order over the phone to avail of this service and the parts must be paid via your credit account or by card over the phone before the delivery is made. Cash payments will not be accepted.
Contact Free Collection
Dennison Commercials says its delivery service is particularly busy and at times the company may not always have capacity to deliver.
“Please be reassured that you can now collect your parts at any Dennisons depot without any physical contact. We require you to call our parts department with the order and make payment over the phone. Our parts advisor will ask for an estimated collection time within an hour slot and the registration of the vehicle that you will be collecting in,” the statement confirmed
The statement continued: “When you come to collect the order, our team will set the part in the dedicated collection area ensuring there is no physical contact between you and our team – feel free to give us a call to let us know that you have arrived. The collection point will be at the front door of each of branches. All of our parts are still available to purchase through our depots – Volvo Genuine Parts, Denn-Part and Dennison Breakers Parts.”
Contact Free Vehicle Drop Off
The statement noted: “Vehicle repairs are essential during this time and we will continue to service vehicles for as long as is needed. We request that drivers do not come into our depot counters and instead we request that phone consultations are done with our service team to explain what is needed on the truck, including the necessary truck details. We will then arrange a place with the driver where they will leave the keys. Again, we will request an estimated time of arrival and we will look for your vehicle coming in – please feel free to call our service team to let us know that you have arrived.”
“We would also like to reiterate that we will be sanitising vehicles, focusing on high contact areas, before we commence work on them and again before they are returned to the customer/driver.”
For any drivers that are required to wait, there are dedicated drivers’ rooms outside of the main counter areas that can be used.. These areas are continually being thoroughly cleaned. Drivers are asked to be as hygienic as possible by washing their hands as soon as they arrive and before they leave etc.
Contact your local depot today:
Ballyclare 028 9335 2827
Newry 028 3026 5425
Coleraine 028 7032 1155
Dungannon 028 8772 2220