Retailers are pushing hard to achieve a ‘frictionless’ customer experience – but in too many cases, the emphasis is on the initial interaction with the rest of the experience woefully inadequate. What is the point of embracing seamless click-through options on Pinterest or Facebook, when the delivery experience is flawed?...
Marshall Fleet Solutions operates in excess of 200 mobile service vehicles, covering transport refrigeration, tail lift servicing and fleet management and, as part of its ongoing customer service development programme, the Cambridge based company has launched ‘MFS Engineer 2020’, an engineer-centric programme that focusses on the skills, performance and equipment...